Hardware Support Contracts Overview
- Support Desk staffed by experienced test engineers.
- Parts Repair/Exchange included in the contract fee.
- Support from 8:00 am to 5:00 pm MST included.
- 4 Levels of service available.
Hardware Support Contract Benefits
- Parts availability guaranteed.
- Calibration due dates monitored
- Downtime minimized with technical supportand system information on file for service contract customers.
- Reduced administrative tasks—one yearly PO covered for all service events.
- Parts R/X price and onsite visits locked in—no price increase during the contract.
Service Contract Options
- Parts Repair/Exchange service.
- 24 hour response time for phone or email request in most cases.
BASIC PLUS Same as BASIC- with these services added:
- Annual PM and Calibration visit.
- Preventative Maintenenance (PM) tasks include: vacuum fans and computer, check vacuum seal, check the pins, and run diagnostics.
- Same as BASIC Plus- with these services added:
- Bi-annual PM and Calibration visits, and Remedial Visits.
- Same as PRO Service Contract—with these services added:
- 15% discount on hardware support contact, service and parts not included in contract.
- Customer keeps spares on hand.
- Customer receives training for hardware trouble-shooting and basic maintenance quoted separately.
- Guaranteed next day on-site service for issues not resolvable by phone.
PLUS Services (can be added to any option)
- On-site Spares Kit.
- 24 and 48 hour on-site response.