Hardware Support Contracts Overview

  • Support Desk staffed by experienced test engineers.
  • Parts Repair/Exchange included in the contract fee.
  • Support from 8:00 am to 5:00 pm MST included. 
  • 4 Levels of service available.

Hardware Support Contract Benefits

  • Parts availability guaranteed.
  • Calibration due dates monitored
  • Downtime minimized with technical supportand system information on file for service contract customers.
  • Reduced administrative tasks—one yearly PO covered for all service events. 
  • Parts R/X price and onsite visits locked in—no price increase during the contract. 

Service Contract Options


  • Parts Repair/Exchange service.
  • 24 hour response time for phone or email request in most cases.

BASIC PLUS Same as BASIC- with these services added:

  • Annual PM and Calibration visit.  
  • Preventative Maintenenance (PM) tasks include:  vacuum fans and computer, check vacuum seal, check the pins, and run diagnostics.


  • Same as BASIC Plus- with these services added:
  • Bi-annual PM and Calibration visits, and Remedial Visits.

Partner’s Plan

  • Same as PRO Service Contract—with these services added:
  • 15% discount on hardware support contact, service and parts not included in contract.
  • Customer keeps spares on hand.
  • Customer receives training for hardware trouble-shooting and basic maintenance quoted      separately.
  • Guaranteed next day on-site service for issues not resolvable by phone.

PLUS Services (can be added to any option)

  • On-site Spares Kit.
  • 24 and 48 hour on-site response.